One of the tough things for me to get down with clarity on my resume was my office experience and skills. Because that wasn't my primary job in the AF, I don't have any certifications or official training to show. Filing, phones, messages, emails, meeting suspenses, writing reports, office machines, typing, software, etc. were all just "expected skills." I mean, how do you put "I've been using email for 15 years" on your resume, you know? It seem so "bland." LOL.